BugRoom is a Internet Service Provider. As such, we operate on approximately 10% margin; meaning we can only afford to provide excellent customer service and wholesale prices to those clients who consistently pay on time. Below are our billing policies. We reserve the right to modify these terms with 30 days e-mail notice:

Approximately 10 days prior to the end of the month. BugRoom will send your invoice to the "billing e-mail address" in your company profile. Payment is due by the first of the month. Accounts 15 days past due may be subject to interest at the rate of 1.5% per month. BugRoom offers the following payment methods: cash, check, money order, credit card, or Paypal. Please note there is a 20% surcharge for payments made by check.

On the 5th of the month, if payment has not been received, a courtesy late-notice will be e-mailed to the billing address as it appears in the Company Profile. It is the customer's responsibility to keep their billing information updated. Accounts receiving late notices will be tagged as overdue. The Customer Service department will not provide service to Overdue Accounts.

Any unpaid accounts will suspended on the 15th. To reactivate a suspended account, there will be a processing fee of $25.00.

If a suspended account is not paid in full by the 20th day of the month, the account will be deleted and sent to collections. Any deleted accounts will have to sign up as a new customer to receive BugRoom service.

Miscellaneous:

A) Any service added during the month will be prorated from the start date to the end of the month. For instance, if a new dial-up account is added on the 10th, then a new charge of $4 will be posted (20 days/30 days * $6 dial-up fee).

B) All dedicated servers require 30 days written notice to cancel. It must be signed and dated by the Manager (in Customer Profile) who orignally created the new customer account.

C) Bandwidth will be billed according to the 95th Percentile Rule. BugRoom will sample your average bandwidth utilization every 5 minutes and store those samples for a period of one month. At the end of the month, all data samples are stored from highest to lowest and the top 5% are discarded. The highest remaining data sample will then be referred to as the "95th Percentile" number. This number will then be used as the basis in computing the bandwidth rate for that particular month over the subscribed bandwidth level.

D) If an amount is disputed, the invoice must still be paid in full by the due date. Any credits issued due to the dispute will be applied to next month's invoice.

E) Recap of key billing dates.
1) Monthly invoices are emailed approximately 10 days prior to the 1st.
2) Payment is due on the 1st of the month.
3) Overdue Accounts are tagged on the 5th and denied Customer Service.
4) On the 15th, Internet Service is automatically suspended for Overdue Accounts.
5) On the 19th, Suspended Accounts are deleted.